eCommerce Fulfillment

Order fulfillment is defined as the process of receiving orders, picking and packing, and delivering orders to customers. In theory this sounds simple, but order fulfillment is about more than putting products in the post...

It is about creating a brilliant experience for your customers.

We provide order fulfillment services to retailers of all sizes.
This enables you to outsource the order fulfillment process to the experts, and focus your time and energy on other things.

And that is where Drop-Ship Services Come Into Play.

You Sell It, We Deliver It!

Integration

There are various E-Commerce platforms in which we can integrate with like Magento, Shopify, Woo-Commerce, Prestashop, ebay, Amazon and others.

There have 5 key steps to our success:

1, Goods In

We will create an account for you in our specialized  fulfillment  software, enabling integration of your store, so you can set up your products.

We receive your stock and check it carefully. We then add your bar-codes, photos, weights and dimensions for each item to the system.

This lays the foundations for accurate, efficient fulfillment later.

Odoo • Text and Image
    Odoo • Image and Text

    2, Storage

    We then find a place for your stock in our fulfillment warehouse.

    Thanks to the information we collect on each item as part of goods in, we can segregate and trace products, and only charge you for the exact space your items take up.

    3, Order Picking & Packaging

    Pick and pack is the step in the order fulfillment process that has the biggest impact on customer experience.

    Through our expertise, processes and technology, we pick and pack your orders with 100% accuracy, updating you and your customers on each order in real time.

    It ensures the correct items arrive on time and free from damage .

    Odoo • Text and Image
        Odoo • Image and Text

        4, Shipping

        We ensure that all of your orders are dispatched within 24 hours.

        Each order is automatically allocated to the most cost and time-effective shipping service / courier, and your customers can track its progress in real time.

        In short, we deliver the fast, affordable and trackable shipping that keeps customers coming back for more.

          5, Returns

          92.0% of shoppers say that they’ll buy from a business again if the returns process is easy.

          We first eliminate returns that should never happen – due to incorrect or damaged items. We then make it easy for customers to initiate, track and return online.

          Our returns management service creates this simple experience.

          Odoo • Text and Image